Support
Customer Support at Edsonsoon
Thank you for choosing Edsonsoon! We’re here to assist you with any questions, concerns, or product inquiries you may have. Our customer support team is dedicated to providing the best service possible, ensuring that you have a smooth and enjoyable experience with our eco-friendly bamboo chargers.
Contact Us
If you have any issues with your order, product, or require more information, feel free to reach out to us through the following channels:
Email: Timemate@timematetek.com
Phone: +86-0755-36630759
Mobile: +8613925249208
Frequently Asked Questions (FAQ)
At Edsonsoon, we believe in providing our customers with all the information they need to make informed decisions. Below are some frequently asked questions about our eco-friendly bamboo chargers and services.
1. What are Edsonsoon bamboo chargers made from?
Edsonsoon offers high-quality, eco-friendly bamboo chargers that combine cutting-edge technology with sustainable materials. Our chargers are made from bamboo, a renewable resource, along with RPET (Recycled Polyethylene Terephthalate), recycled plastics, and cork. These materials are all designed to help reduce the environmental impact of traditional electronic accessories.
2. Are Edsonsoon chargers wireless?
Yes! All of our chargers are wireless, providing a convenient and efficient way to charge your devices. Whether you're at home or in the office, our wireless bamboo chargers deliver a clutter-free experience while promoting a sustainable lifestyle.
3. Do you offer international shipping for your bamboo chargers?
Absolutely! Edsonsoon ships our eco-friendly chargers worldwide. We offer international shipping to most countries, with delivery times and fees dependent on your location. To get an accurate shipping quote, simply enter your shipping address at checkout.
4. How long does it take to receive my order from Edsonsoon?
The delivery time for your eco-friendly bamboo chargers depends on your location and the shipping method chosen. Typically, international orders may take between 7-14 days for delivery. Please refer to our shipping policies or reach out to us for more detailed shipping timelines.
5. How do I place an order on your website?
To order your eco-friendly bamboo chargers, simply browse our collection, select the product(s) you’d like to purchase, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping details, and complete your payment to place your order.
6. What is your return and refund policy?
We want you to be completely satisfied with your bamboo charger purchase. If for any reason you’re not happy, we offer a 30-day return policy on unused items in their original packaging. Once we receive the returned item, we’ll process a refund to your original payment method.
7. Can I customize my Edsonsoon bamboo chargers with my logo or branding?
Yes! Edsonsoon offers customization options for bulk orders. If you're interested in adding your logo or custom design to our eco-friendly bamboo chargers, feel free to reach out to our support team at Timemate@timematetek.com. We provide both OEM and ODM services to meet your needs.
8. Are Edsonsoon chargers compatible with all smartphones and devices?
Yes, our wireless bamboo chargers are designed to be compatible with all Qi-enabled devices, including most modern smartphones and wireless accessories. Please ensure your device supports Qi wireless charging for optimal performance.
9. Do Edsonsoon products come with a warranty?
Yes, all our eco-friendly bamboo chargers come with a standard 1-year warranty. This warranty covers any manufacturing defects. For more information on our warranty terms, please visit our warranty page or contact customer support.
10. Are your bamboo chargers certified as eco-friendly?
Yes, we pride ourselves on creating products that are not only high quality but also sustainable. All Edsonsoon bamboo chargers are made from renewable materials and are manufactured following ISO9001 international quality standards, ensuring that our products are safe, reliable, and eco-conscious.
11. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your eco-friendly bamboo charger shipment and check its delivery status on the courier's website.
12. Can I change my order after it's been placed?
Once an order is placed, we begin processing it right away to ensure quick delivery. If you need to make changes to your order, please contact our customer service team as soon as possible, and we'll do our best to accommodate your request before the order ships.
13. How do I care for my bamboo charger?
To maintain the longevity and performance of your eco-friendly bamboo charger, we recommend wiping it regularly with a soft, dry cloth. Avoid using abrasive cleaners, and keep the charger away from excessive moisture to preserve the bamboo material.
14. Why should I choose Edsonsoon bamboo chargers over traditional plastic chargers?
Edsonsoon bamboo chargers are a sustainable alternative to traditional plastic chargers. By choosing our bamboo chargers, you’re not only opting for a high-quality, wireless charging solution but also supporting the environment by using eco-friendly materials. Bamboo is a renewable resource, unlike plastic, which contributes to pollution and environmental harm.
Return & Refund Policy
At Edsonsoon, we want you to be fully satisfied with your purchase. If you’re not completely happy, please review our Return & Refund Policy:
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Returns: Products can be returned within 30 days of receipt if they are unused and in their original packaging.
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Refunds: Refunds will be issued after the returned product is inspected and confirmed to be in resalable condition.
For more details on returns or refunds, please contact our customer support team.